Privacy Policy

1. Introduction

Literom Tech Solutions Pvt. Ltd. ("Literom", "we", "us", or "our") is dedicated to protecting the privacy, data security, and confidentiality of our clients, educational institutions, incubator partners, website visitors, and software users. This Privacy Policy outlines our standards for collecting, using, storing, processing, and safeguarding personal and institutional information when you visit our website (literom.com), utilize our Education ERP, SAMS Incubator System, TegPath Field Ops Platform, WhatsLit WhatsApp Automation, or engage our 360° technology services.

2. Information We Collect

We collect information necessary to deliver seamless software demonstrations, technical consulting, and enterprise software operations:

• Personal Contact Identifiers: Name, work email address, 10-digit mobile phone number, organization name, and service preferences submitted voluntarily through our demo request forms or direct inquiries.
• Institutional & Enterprise Data: Academic records, student/staff data, fee records, or incubator cohort submissions processed securely within customized ERP and SAMS enterprise software modules on behalf of client institutions.
• Technical & System Logs: IP address, browser type, operating system, device metrics, and request timestamps gathered automatically for diagnostics, security auditing, and performance optimization.

3. How We Use Your Information

Collected information is strictly used for legitimate software operations and client service fulfillment:

• To schedule, confirm, and conduct requested software demonstrations and tech consultations.
• To build, deploy, and maintain customized software solutions (Education ERP, SAMS, TegPath, WhatsLit).
• To dispatch automated operational alerts, report cards, fee receipts, and announcements via official messaging channels (Email & WhatsApp Business API).
• To enforce system security, prevent unauthorized access, and comply with legal requirements under the Information Technology Act, 2000 of India.

4. Data Security & Confidentiality

Security is fundamental to Literom's architecture. We employ end-to-end SSL/TLS encryption for data in transit, role-based access control (RBAC), multi-factor authentication, and Tier-III cloud server datacenters with automated daily encrypted backups. Literom maintains strict confidentiality standards—we **never sell, rent, or trade** your personal or institutional data to third-party marketing brokers under any circumstances.

5. Third-Party Integrations

Literom platforms seamlessly connect with authorized third-party APIs (such as Google Sheets Web Apps for lead workflows, Meta WhatsApp Business API for operational messaging, and accredited payment gateways). These third parties process data strictly as required to perform their intended functional integrations under secure data processing standards.

6. Your Data Rights

You hold the right to request access to your personal contact data, request corrections to any outdated records, or request the deletion of your inquiry details from our marketing database. To exercise your rights, please reach out to our support team.

7. Contact Us

If you have any questions, feedback, or privacy-related inquiries, please contact Literom Executive Office: